

I worked for a call center 10+ years ago, and if I searched for customers, which I had not talked to, in our internal CRM system, it would be flagged in an internal system, which potentially could end with employees being fired. I was an inbound customer service rep, and the only thing i thing i could get access to was their name, address and their phone bills… So, yeah, it just surprises me that the policies around accessing “private” data is so Laissez-faire.
If you’re in a group and talking about someone who isn’t there, imagine they are. That way, you’ll never say something you might regret later.